Effective communication is a vital part of Dental office operations and the unique forum of on-hold messaging is a time-proven way to target an already-captive audience.
Well written & produced hold messages can be used to:
convey the doctors' education, achievements and background
mention office hours and location
promote specific dental treatments and services
drive traffic to your dental practice's website
answer frequently asked questions
reinforce other marketing campaigns
promote specials
and the possibilities go on
On-Hold Messages Script for Dental Offices
(Sample 1)
6 seconds of music
1) Thank you for calling the office of Doctor ___________ - providing general, aesthetic and implant dentistry for all ages for ___ years. Our dedicated staff is committed to providing the highest quality dental services possible within a comfortable and relaxed atmosphere. Thank you for holding; assistance is just a moment away.
12 seconds of music
2) Braces... they're not just for kids anymore. Teeth can be moved and straightened at any age, and the benefits go beyond cosmetic. If you opt for an inconspicuous look, braces can be clear or attach to the back of the teeth. But, if you have a flair for bold self-expression, they're available in a variety of colors and shapes, such as stars, hearts... even footballs. Our certified orthodontist will be glad to discuss the various options available so ask to schedule a consultation today.
12 seconds of music
3) Doctor ___________ has received extensive training in the areas of ______ and ________ dentistry. Our staff uses only the latest, state of the art equipment and cutting edge technology while always addressing the individual needs of each patient. Your call is very important to us and we appreciate your patience during this brief delay. A member of our staff will return to the line in just a moment.
12 seconds of music
3) If you're looking for a whiter smile, the office of Doctor ____________ can help. Our laser teeth whitening process, which applies a peroxide bleaching solution activated by laser energy, is the fastest and most effective way to a brighter smile that you'll love to flash. Ask for more information about our laser teeth whitening service when w join you on the line. Thank you for holding.
12 seconds of music
4) Visit us online at ______________________ dot com to learn more about our outstanding dental health and cosmetic services, plus much more. You'll find access to patient forms, directions to our office... you can even register for easy access, whenever you need it, to all your patient account information. The address is __________________________ dot com. (pause) Your call is very important to us and we look forward to assisting you. A member of our staff will join you on the line in just a moment to offer your call the personal attention it deserves.
12 seconds of music
5) Time for a cleaning? Schedule an appointment when we join you on the line. Our friendly and professional hygienists will make you feel right at home and have you on your way, with a brighter smile, in no time. _______________________... you can trust your smile with us.
12 seconds of music
6) If you've referred the office of Doctor ____________________ to friends and associates, thank you on behalf of our entire staff. From Invisalign, braces, veneers, porcelain crowns and bridges... to implants, gum treatments, root canal therapy, flexible dentures and more... we're working very hard to bring you and your family the finest in dental health and dental cosmetics available, Thank you for holding.
6 seconds of music - then back to top
Music & Messages On Hold Script for Dentists
(Sample 2)
6 seconds of music
1) Thank you for calling the office of Doctor _____________ and Doctor ____________________. We’re located at 2______________________________ in _________________. Regular office hours are Monday thru Friday with twenty-four, seven emergency access. Visit us online at w w w dot ____________________ com o learn more about our well-trusted practice, services and treatment options plus much more. Thank you for holding.
12 seconds of music
2) Visit our office and discover the wonderfully unique synergy Doctor _______________ and Doctor ____________________’s renowned expertise creates. They bring the world’s finest cosmetic surgery and cosmetic dentistry together, offering the ultimate total makeover from one dedicated team. Schedule an appointment when we join you on the line and discover how you can look and feel your very best!
12 seconds of music
3) We’d like to express our sincere thanks for your call today. Thanks also to those who have referred the office of Doctor _________________ and Doctor _______________________ to friends and associates. (pause) Will you be traveling to our office for treatment from out of town or state? Ask about our special hotel accommodation service when we return to the line. We’re working hard to make your experience as comfortable as possible. Thank you for holding.
12 seconds of music
4) Doctor ______________________ uses the latest techniques in computer imaging to achieve the best possible results cosmetic dentistry has to offer. He works within the framework of your facial structure and skin tone to create and match the perfect tooth shape and style for you. Using the latest laser porcelain veneer techniques, doctor ___________________ creates an ageless translucence to your new smile that can make you look ten to fifteen years younger. Learn more by logging onto doctor _________________________’s website at w w w dot ______________________ dot com… that’s _______________________ dot com.
12 seconds of music
5) Doctor ______________________ is committed to helping you achieve the youthful, healthy and natural looking results you’ve always wanted. In addition to his advanced education and training, Doctor ___________________________ has a natural talent for blending art and science with your unique natural essence in a perfect balance to achieve optimum, unparalleled results. For more information, visit doctor ____________________________’s website at w w w dot __________________________ dot com… that’s ____________________________ dot com.
12 seconds of music
6) Our office specializes in smile rejuvenation and general dental needs. To achieve optimum results, we offer Lumineers, Emperess Veneers, Zoom Whitening and Invisiline treatment. Doctor Kessler also offers the latest products available for facial rejuvenation, including Botox, Juvederm, Perlane and Sculptra. We’ll be glad to tell you more when we join you on the line. Thank you for holding; assistance is just a moment away.
6 seconds of music - then back to top